These Terms of Service ("Terms") govern access to and use of DuroWork's websites, applications, software, and related services (collectively, the "Service"). By creating an account, purchasing a subscription, or using the Service, you agree to these Terms. If you use DuroWork for a company or other organization, you represent that you have authority to bind that organization, and "you" includes that organization.
1. Eligibility and accounts
You must be at least 18 years old and legally able to enter into a contract. You must provide accurate account information, safeguard login credentials, and promptly notify us of suspected unauthorized access. You are responsible for activity under your account and for managing access granted to employees, contractors, and other authorized users.
2. The Service
DuroWork provides business software that may include customer management, job management, scheduling, estimates, quotes, invoices, payments, photos, communications, marketing, reporting, and related features. We may improve, modify, add, or discontinue features over time. We do not guarantee that every feature will always be available or operate without interruption.
3. Subscriptions, billing, and taxes
Paid plans are billed in advance according to the pricing and billing period shown at purchase. Subscriptions automatically renew unless canceled before the next renewal date. You authorize DuroWork and its payment processor to charge the payment method associated with your account for subscription fees, applicable usage charges, and taxes.
Except where required by law or expressly stated otherwise, fees are nonrefundable and partial billing periods are not prorated. We may change pricing by giving reasonable advance notice, with changes generally taking effect at the next renewal. Failed or overdue payments may result in restricted access or suspension.
4. Customer Content and ownership
You retain ownership of the information, files, photos, records, communications, and other content you or your users submit to the Service ("Customer Content"). DuroWork does not claim ownership of your Customer Content.
You grant DuroWork a limited, nonexclusive license to host, store, copy, transmit, display, process, and otherwise use Customer Content solely as necessary to provide, secure, support, maintain, and improve the Service; comply with your instructions; and meet legal obligations.
You represent that you have all rights, notices, consents, and lawful bases necessary to collect, upload, use, and direct us to process Customer Content, including personal information about customers, employees, and other individuals.
5. Client data and confidentiality
We do not sell, rent, or trade your Customer Content or your clients' personal information. We do not disclose it for third-party advertising. We may use service providers to process information on our behalf only as needed to operate the Service, and we may disclose information when directed by you or required by law, as described in the Privacy Policy.
Each party will use reasonable care to protect the other party's nonpublic confidential information and will use it only for purposes related to the Service, except for information that is public through no breach, independently developed, lawfully received without restriction, or required to be disclosed by law.
6. Acceptable use
You may not use the Service to violate law or another person's rights; send unlawful, deceptive, abusive, or unsolicited communications; upload malware; interfere with security or operation; access accounts without authorization; scrape or probe the Service except as expressly permitted; resell or sublicense the Service without permission; reverse engineer the Service except where law prohibits restricting that activity; or use the Service to build a competing product through systematic copying.
You are responsible for complying with laws that apply to your business and communications, including consent, marketing, telemarketing, email, text messaging, privacy, recordkeeping, employment, tax, licensing, and industry-specific requirements.
7. Communications, marketing, and messaging
When you use DuroWork to send emails, text messages, review requests, campaigns, invoices, or other communications, you are the sender and are responsible for the recipients, content, timing, consent, opt-out handling, and legal compliance. DuroWork may impose technical limits, suspend messaging features, or investigate activity to protect recipients, service providers, and the Service.
8. Payments and third-party services
Payment processing and other integrations may be provided by third parties such as Stripe, email providers, communications providers, hosting providers, storage providers, and artificial intelligence providers. Your use of a third-party service may be subject to that provider's terms and privacy policy. DuroWork is not responsible for third-party services, outages, acts, or omissions.
You are responsible for transaction disputes, refunds, chargebacks, taxes, product or service delivery, and your relationship with your customers. DuroWork is not a bank, payment institution, accounting firm, law firm, insurer, contractor, or party to transactions between you and your customers.
9. Artificial intelligence features
AI-enabled features may produce incomplete, inaccurate, or unsuitable output. You must review output before relying on, publishing, or sending it. AI output is not legal, tax, accounting, financial, medical, safety, or other professional advice. You remain responsible for decisions and communications made using AI features.
10. Security and backups
DuroWork uses reasonable safeguards designed to protect the Service, but no system is completely secure or uninterrupted. You are responsible for secure passwords, access controls, devices, connected accounts, and maintaining copies of information that is critical to your business. You should export or otherwise retain records where your legal or operational obligations require independent backups.
11. Suspension and termination
You may stop using the Service and cancel your subscription through available account or support channels. Cancellation prevents future renewal but does not ordinarily refund amounts already paid.
We may suspend or terminate access if you materially breach these Terms, fail to pay amounts due, create security or legal risk, misuse the Service, or if continued operation is not commercially reasonable. When practical, we will provide notice and an opportunity to cure. Upon termination, your right to use the Service ends. Provisions that by their nature should survive will remain in effect, including payment obligations, ownership, disclaimers, limitations of liability, indemnity, and dispute provisions.
12. Feedback and DuroWork property
DuroWork and its licensors own the Service, software, design, branding, documentation, and related intellectual property, excluding Customer Content. If you provide feedback or suggestions, you grant us the right to use them without restriction or compensation, while we remain free not to use them.
13. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." DUROWORK DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
DuroWork does not warrant that the Service will be uninterrupted, error-free, secure, or suitable for every business purpose, or that data will never be lost. You are solely responsible for verifying estimates, invoices, calculations, reports, communications, legal compliance, and business decisions.
14. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DUROWORK AND ITS OWNERS, AFFILIATES, SERVICE PROVIDERS, AND PERSONNEL WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DUROWORK'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO DUROWORK FOR THE SERVICE DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
15. Indemnification
You will defend, indemnify, and hold harmless DuroWork and its owners, affiliates, service providers, and personnel from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from your Customer Content, your products or services, communications sent through the Service, violation of law, violation of these Terms, or infringement of another person's rights.
16. Governing law and disputes
These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles. Any dispute not resolved informally will be brought in the state or federal courts located in Maricopa County, Arizona, and each party consents to their jurisdiction and venue. Before filing a claim, the party raising the dispute will provide written notice and allow at least 30 days for a good-faith effort to resolve it, except where immediate injunctive relief is reasonably necessary.
17. Changes to these Terms
We may update these Terms as the Service changes. We will post revised Terms and update the effective date. For material changes, we may provide notice through the Service or by email. Continued use after the effective date of revised Terms constitutes acceptance, to the extent permitted by law.
18. General terms
These Terms and the Privacy Policy form the agreement between you and DuroWork concerning the Service unless a separate written agreement applies. You may not assign these Terms without our consent, but we may assign them as part of a reorganization, financing, merger, acquisition, or asset transfer. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain effective. Headings are for convenience only.
19. Contact
Questions about these Terms may be submitted through the support channel available in your account or through the contact options provided on durowork.com.